FAQs

Order Cancellations and Modifications

HOW MANY DAYS DO I HAVE TO MODIFY MY ORDER?

Modifications on custom clubs and shafts must me made within (3) business days (M-F) of placing the order, no exceptions.

Modifications on pre-built clubs must me made within (1) business day (M-F) of placing the order, no exceptions.

We cannot guarantee changes to non-club orders. Please reach out to our customer service team for modification requests.

HOW TO MODIFY AND/OR CANCEL MY ORDER?

To cancel or modify your order, login into My Account and click on Support and fill out the Support Request Form. Click Here.

CAN I CANCEL MY ORDER?

Custom Club and Shaft orders can be canceled within one (1) business day (Monday-Friday) of placing the order. We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

Pre-Built club orders can be canceled within one (1) business day (Monday-Friday) of placing the order. We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

Non-Club orders can be canceled within one (1) business day (Monday-Friday) of placing the order. However, we cannot cancel your order if it has already been shipped. In these events, you will need to wait for your items to arrive and request a return. We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

WHAT IS THE CANCELLATION FEE?

We will provide store credit for the full amount which can be used for future purchases if you cancel within one (1) business day. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

HOW DO I CANCEL MY ORDER?

To cancel your order, login into My Account and click on Support and fill out the Support Request Form. Click Here

Returns and exchanges

CUSTOM CLUB/SHAFT ORDERS - IS MY CUSTOM ORDER ELIGIBLE TO RETURN?

Due to the nature of custom work, we do not accept returns for any golf club related order. We will honor a return and exchange on orders that are delivered and deemed to be different from what was originally ordered.

CUSTOM CLUB/SHAFT ORDERS - I RECEIVED THE WRONG PRODUCT(S) AND/OR SPECS. WHAT ARE NEXT STEPS?

We would ask you to send a picture of the incorrect product. After its verified we create a warranty order followed by a return shipping label. Start first steps by clicking here. For playing length specs, Fairway Jockey measures the length of a club based upon the USGA recommended 60* lie angle.

PREBUILT CLUB ORDERS - WHAT DOES PRE-BUILT CLUBS MEAN?

A Pre-built Club is a club ordered directly through the OEM/Manufacturer and directly drop-shipped to the customer.

PREBUILT CLUB ORDERS - CAN I RETURN MY PREBUILT CLUB ORDER?

If the club(s) are un-hit and are in original delivered condition, you may return your Pre-Built club. However, you are subjected to a 15% restocking fee.

PREBUILT CLUB ORDERS - WHAT IS THE PROCESS TO RETURN MY PREBUILT CLUB ORDER?

If the club(s) are un-hit and are in original delivered condition, you may return your Pre-Built club. However, you are subjected to a 15% restocking fee. Click here to start the process of your return.

PREBUILT CLUB ORDERS - I RECEIVED THE WRONG PRODUCT(S). WHAT SHOULD I DO?

We would ask you to send a picture of the incorrect product. After its verified we create a warranty order followed by a return shipping label. Start first steps by clicking here.

PREBUILT CLUB ORDERS - CAN I EXCHANGE FOR A DIFFERENT CLUB SPECIFICATION? (I.E. FLEX, LOFT, SET MAKEUP)

Order modifications on prebuilt club orders must me made within (2) business days (M-F) of placing the order, no exceptions.

PREBUILT CLUB ORDERS - AM I RESPONSIBLE FOR RETURN SHIPPING?

Customers are responsible for the shipping cost on all returned items. Only in the case where the Pre-Built order was shipped incorrectly, is when you will not be responsible for shipping.

NON-CLUB ORDERS - WHAT IS A NON-RELATED CLUB ORDER?

A non-club order are products outside golf club equipment. i.e. golf balls, range finders, apparel, etc.

NON-CLUB ORDERS - IS THERE A RESTOCKING FEE?

If the your product ordered is in original delivered condition, you may start a return request. However, you will be subjected to a 15% restocking fee.

NON-RELATED CLUB ORDERS - AM I RESPONSIBLE FOR RETURN SHIPPING?

Customers are responsible for the shipping cost on all returned items. Only in the case where the order was shipped incorrectly, is when you will not be responsible for shipping.

NON-RELATED CLUB ORDERS - I RECEIVED THE WRONG PRODUCT(S). WHAT SHOULD I DO?

We would ask you to send a picture of the incorrect product. After its verified we create a warranty order followed by a return shipping label. Start first steps by clicking here.

WARRANTY

WHAT IS YOUR WARRANTY ON PRODUCTS FOR CUSTOM CLUB ORDERS?

All warranties on custom built orders (heads, shafts, grips and adapters) are based on the manufacturer/OEM warranty. This is stating that if the manufacturer/OEM vendor will warranty/replace the product/component based on a reported incident (provided we have images or proof to submit), we will replace that particular component of the custom build for that original order. Please see the manufacturer/OEM official website to determine the length of the warranty period of any ordered component.

IS MY PRE-BUILT CLUB UNDER A MANUFACTURER WARRANTY?

Warranties for pre-built clubs are based on the manufacturer/OEM warranty. The warranty process for all pre-built clubs should be handled by you, directly with the manufacturer/OEM.

IS MY NON-CLUB UNDER A MANUFACTURER WARRANTY?

Warranties for non-club orders are based on the manufacturer/OEM warranty. The warranty process for all non-club related orders should be handled by you, directly with the manufacturer/OEM.

I QUALIFY FOR A WARRANTY CLAIM, WHAT ARE NEXT STEPS?

To start a warranty claim with any custom club order, login to your account and click here to get started.

AM I RESPONSIBLE FOR RETURN SHIPPING?

Custom Club Orders - You will be sent warranty label from our customer service team upon warranty approval.

Pre-Built Clubs/Non-related club orders are subject to the warranty approval process you've worked out directly withe OEM/Manufacturer.

DO I NEED THE ORIGINAL SALES RECEIPT FOR ANY WARRANTY CLAIMS?

It is highly advised you maintain all sales receipts purchased from Fairway Jockey.

FULFILLMENT & SHIPPING

WHAT ARE YOUR TURNAROUND TIMES FOR ORDERS?

View our current turnaround times here.

WHAT DOES FULFILLMENT MEAN?

Fulfillment is described as the length of time it takes to prepare your order for shipping carrier pickup.

WHAT IS THE DIFFERENCE BETWEEN FULFILLMENT VS SHIPPING TIMES?

Fulfillment is the time it takes our company to prepare your order for shipping. Shipping time is described as the length of time from our shipping docks to your requested shipping address.

WHAT DOES PRODUCT SOURCING MEAN?

Product sourcing is the process and length of time of procuring your order's golf components directly from the OEM/Manufacturer. We do not stock golf club components in our build shop.

WHO ARE YOUR SHIPPING PROVIDERS?

We ship Fedex for all custom club orders. Non-related club orders may ship USPS or Fedex depending on weight and size.

JOCKEY CLUB REWARDS

I'VE PURCHASED IN THE PAST PRIOR TO THE REWARDS PROGRAM LAUNCHED, WHERE ARE MY POINTS?

We will be happy to fix this and issue points for any purchases within the last 365 days. Please login into My Account and fill out a support request form. Click here.

HOW DO I PARTICIPATE?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

HOW CAN I EARN POINTS?

Learn more about ways to earn here.

WHAT CAN I REDEEM MY POINTS FOR?

We make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab in your account to view all of our exciting reward options.

HOW DO I REDEEM MY POINTS?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab in your account to view all of our great
reward options and click the 'Redeem' button to redeem your reward.

HOW DO I CHECK MY POINTS BALANCE?

Your up-to-date points balance is always displayed in the top of this popup or in My Account.

DOES IT COST ANYTHING TO BEGIN EARNING POINTS?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.

HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?

You should receive points in your account instantly once you complete a promotion or once your authorization for a purchase clears.

DO MY POINTS EXPIRE?

Nope! Your points will never expire.

WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to
buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought
the item in the first place.

HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY POINTS?

Please login into My Account and fill out a support request form. Click here.

I'M VERY CLOSE TO EARNING A REWARD. CAN I BUY EXTRA POINTS TO GET THERE?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.