FAQ & POLICIES

Shipping policy

The lead time varies with each product. At the top of each product page, there is an estimated lead time prior to shipping. Our team aims to hit these target lead times - In the event that there is a backordered component or a delay, we will deliver prompt communication.

There is an estimated lead time on the top of each product page. This is the estimated lead time before your order ships out. We know you're excited to receive your order and our build shop is always working as efficiently as possible to make that happen.

We offer FedEx Ground shipping for free on all orders within the United States.

We offer FedEx 2-Day Air and FedEx Priority Overnight options as well.  These prices will be shown in your shopping cart.  

We ship to most countries.  We offer a FedEx International Priority service that will have your package to you in 1-3 business days.  Pricing for FedEx International Priority is very competitive and will be shown in the shopping cart.  Customers will be responsible for any import duties, taxes, or fees.

Unfortunately, we do not offer an expedite build service on our custom orders.

Yes, we will send you an automated tracking email once your custom order ships out. The tracking number will also be uploaded to your My Account information as well.

Returns and exchanges

Due to the nature of custom work, we do not take any returns for any order. We only will take a return if the order is deemed different from the original order.

Order cancellation/modification

Orders can only be modified or canceled within the first 24 hours of placing the order. If you need to modify an order, please send an email to Info@FairwayJockey.com and reference your order number. With the nature of the custom work, order cancellations or modifications after 24 hours will not be accepted.

Need a quote

Some manufacturers restrict their pricing from being published online. Please send over your equipment request/custom specs to Info@FairwayJockey.com and we will prepare a quote for you.

Yes, please send over your equipment request/custom specs to Info@FairwayJockey.com and we will prepare a quote for you.

No worries, we can most likely accommodate your request. If the shaft is a different weight variation than the one you want, please select the same shaft in an alternative weight. In the comments section on the check out screen, please add a note for the substitution. If the shaft you want isn't on the menu at all, please send an email to Info@FairwayJockey.com for a custom quote.

Club Building Questions

Yes!  We offer PURE service for an additional $30 per shaft.

Most custom orders are built at our facility by qualified tour level club builders. If a stock shaft or OEM custom shaft offering is selected, it will be built by the equipment manufacturer.

Yes, we can build to all of the fitting result specifications that you have received. You can place your order and email any separate fitting attachments to Info@FairwayJockey.com. Please reference your name and order number when sending attachments.

Club warranty on custom built orders is one year under normal usage.

Yes we can. The drop down menus on the iron sets and individual wedge shafts will walk you through the pricing to have your clubs reshafted. We can also reshaft woods and hybrids - You would select "Reshaft My Club" under the adaptor sleeve menu. Once the order is complete, you will ship your equipment to: Fairway Jockey, Attn: "Order Number", 7327 E Tierra Buena Ln, Scottsdale, AZ 85260