Frequently Asked Questions
Where can I find information about refunds, cancellations, and warranties?
Return, cancellation, and refund policies can be viewed here.
UNDERSTANDING FULFILLMENT & SHIPPING
What are your turnaround times for orders?
Visit the Turnaround Times page for current turnaround times.
What does fulfillment mean?
Fulfillment is described as the length of time it takes our company to prepare your order for shipping carrier pickup.
What is the difference between fulfillment vs shipping times?
Fulfillment is the time it takes our company to prepare your order for shipping. Shipping time is described as the length of time from our shipping docks to your requested shipping address.
Explain the term “Built-to-order."
Understanding our Built-to-Order process
1. Order Processing: Within 24 hours
2. Component Sourcing: 2-5 business days
3. Build & Set: 3-6 business days
4. QA & Inspection: 1-2 business day
5. Ready to Ship: 1 b