Order modifications & cancellations

Can I modify and/or change my order details?

Yes. Order modifications on custom equipment must be made within (2) business days (M-F) of placing the order, no exceptions.

How many days do I have to modify my order?

Are there restocking fees?

How to modify and/or cancel my order?

Can I cancel my order?

What is the cancellation fee?

How do I cancel my order?

Returns and exchanges

Custom club/shaft orders - Is my custom order eligible to return?

Due to the nature of custom work, we do not accept returns for any golf club related order. We will honor a return and exchange on orders that are delivered and deemed to be different from what was originally ordered.

Custom club/shaft orders - I received the wrong product(s) and/or specs. What are next steps?

Prebuilt club orders - What does Pre-built clubs mean?

Prebuilt club orders - Can I return my prebuilt club order?

Prebuilt club orders - What is the process to return my prebuilt club order?

Prebuilt club orders - Must be new and unopened to return. Why?

Prebuilt clubs orders - Is there a restocking fee to return my prebuilt club order?

Prebuilt club orders - I received the wrong product(s). What should I do?

Prebuilt club orders - Can I exchange for a different club specification? (i.e. flex, loft, set makeup)

Prebuilt club orders - Am I responsible for return shipping?

Non-related club orders - What is a non-related club order?

Non-related club orders - Must be new and unopened to return. Why?

Non-related club orders - Is there a restocking fee?

Non-related club orders - Am I responsible for return shipping?

Non-related club orders - I received the wrong product(s). What should I do?

WARRANTY

What is your warranty on products for custom club orders?

All warranties on custom built orders (heads, shafts, grips and adapters) are based on the manufacturer/OEM warranty. This is stating that if the manufacturer/OEM vendor will warranty/replace the product/component based on a reported incident (provided we have images or proof to submit), we will replace that particular component of the custom build for that original order. Please see the manufacturer/OEM official website to determine the length of the warranty period of any ordered component.

Is my pre-built club under a manufacturer warranty?

Is my non-related club under a manufacturer warranty?

I qualify for a warranty claim, what are next steps?

Am I responsible for return shipping?

Do I need the original sales receipt for any warranty claims?

UNDERSTANDING FULFILLMENT & SHIPPING

What are your turnaround times for orders?

Visit theBuild Shoppage and click "VIEW BUILD TURNAROUND"

What does fulfillment mean?

What is the difference between fulfillment vs shipping times?

Explain the term “Built-to-order."

What does product sourcing mean?

Who are your shipping providers?

Where can I find the fulfillment chart by manufacturer?

JOCKEY CLUB REWARDS

I've purchased in the past prior to the rewards program launched, where are my points?

We will be happy to fix this and issue points for any purchases within the last 365 days. Please login into My Account and fill out a support request form. Clickhere.

How do I participate?

How can I earn points?

What can I redeem my points for?

How do I redeem my points?

How do I check my points balance?

Does it cost anything to begin earning points?

Do I have to enroll or register in individual promotions?

How long will it take for points to post to my account?

Do my points expire?

What happens to my points if I make a return?

How do I contact support if I have questions about my points?

I'm very close to earning a reward. Can I buy extra points to get there?

What if I don't want to receive promotional emails?