FAQ & POLICIES
Order cancellation & modification
We are a Built-to-Order business. Please read the following below as you will be accepting these terms after final payment is received.
1. A 3% cancellation fee will be applied to order cancellations within one (1) business day of placing the order.
2. A 90% refund (10% restocking fee) will be issued for an order cancelled when pending with the build shop.
3. There will absolutely be no cancel order requests with orders already in the process of building.
4. All orders delivered in full are final. Some exceptions apply.
5. Order modifications must be made within (1) business day of placing order. No exceptions.
Returns & exchanges
Due to the nature of custom work, we do not take any returns for any order. We only will take a return if the order is deemed different from the original order.
Fulfillment & Shipping policy
The fulfillment time varies with each type of custom built product. When all OEM components are available for each order, we strive to target 6-10 business days for custom shafts and 10-14 business days for custom irons/woods. All stock clubs are quality inspected first and are fulfilled within 2-3 weeks.
Our team aims to hit these target fulfillment times - In the event that there is a backordered component or a delay, we will deliver prompt communication.
There is an estimated fulfillment time on the top of each product page. This is the estimated time before your order ships out. We know you're excited to receive your order and our build shop is always working as efficiently as possible to make that happen.
FedEx Ground - May take up to 5 business days.
FedEx 2-Day Air - End of day 2nd business day.
FedEx Priority Overnight - Next day by Noon.
We ship to most countries. We offer a FedEx International Priority service that will have your package to you in 1-3 business days. Pricing for FedEx International Priority is very competitive and will be shown in the shopping cart. Customers will be responsible for any import duties, taxes, or fees.
Unfortunately, we do not offer an expedite build service on our custom orders. However, we can expedite the shipping options if you choose to pay for it.
Yes, we will send you an automated tracking email once your custom order ships out. The tracking number will also be uploaded to your My Account information as well.
Discounts & PROMO CODE EXCLUSIONS
Limit one coupon per customer. Must be used in one transaction. Minimum qualifying purchase/eligible item subject to Exclusions. Redemption also subject to Exclusions. Exclusions: taxes, prior purchases, gift cards, extended warranties, licenses, excluded items (see specifics below). Cannot be combined with any other offers, such as sale items and already marked discounts. No reproductions or rain checks accepted. Excluded items included select items from the following brands based on each brand’s discount restrictions:
Aerotech, Callaway, Cleveland, Cobra, Graffaloy, Mizuno Golf, PING, Project X, Rifle, TaylorMade, True Temper, Titleist
Need a quote
Some manufacturers restrict their pricing from being published online. Please send over your equipment request/custom specs to Info@FairwayJockey.com and we will prepare a quote for you.
Yes, please send over your equipment request/custom specs to Info@FairwayJockey.com and we will prepare a quote for you.
No worries, we can most likely accommodate your request. If the shaft is a different weight variation than the one you want, please select the same shaft in an alternative weight. In the comments section on the check out screen, please add a note for the substitution. If the shaft you want isn't on the menu at all, please send an email to Info@FairwayJockey.com for a custom quote.
Club Building Questions
Yes! We offer PURE service for an additional $30 per shaft.
Most custom orders are built at our facility by qualified tour level club builders. If a stock shaft or OEM stock club offering is selected, it will be built by the equipment manufacturer. It will then be shipped to our build shop to be quality inspected followed by the final shipment to the customer.
Yes, we can build to all of the fitting result specifications that you have received. You can place your order and email any separate fitting attachments to Info@FairwayJockey.com. Please reference your name and order number when sending attachments.
Club warranty on custom built orders is one year under normal usage.
Yes we can. The drop down menus on the iron sets and individual wedge shafts will walk you through the pricing to have your clubs reshafted. We can also reshaft woods and hybrids - You would select "Reshaft My Club" under the adaptor sleeve menu. Once the order is complete, you will ship your equipment to: Fairway Jockey, Attn: "Order Number", 7327 E Tierra Buena Ln, Scottsdale, AZ 85260