Modifications on custom clubs and shafts must me made within (3) business days (M-F) of placing the order, no exceptions.

Modifications on pre-built clubs must me made within (1) business day (M-F) of placing the order, no exceptions.

We cannot guarantee changes to non-club orders. Please reach out to our customer service team for modification requests.

To cancel or modify your order, login into My Account and click on Support and fill out the Support Request Form. Click Here.

Custom Club and Shaft orders can be canceled within one (1) business day (Monday-Friday) of placing the order. We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

Pre-Built club orders can be canceled within one (1) business day (Monday-Friday) of placing the order. We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

Non-Club orders can be canceled within one (1) business day (Monday-Friday) of placing the order. However, we cannot cancel your order if it has already been shipped. In these events, you will need to wait for your items to arrive and request a return. We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

We will provide store credit for the full amount which can be used for future purchases if you cancel within one (1) business day. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

To cancel your order, login into My Account and click on Support and fill out the Support Request Form. Click Here

Due to the nature of custom work, we do not accept returns for any golf club related order. We will honor a return and exchange on orders that are delivered and deemed to be different from what was originally ordered.

We would ask you to send a picture of the incorrect product. After its verified we create a warranty order followed by a return shipping label. Start first steps by clicking here. For playing length specs, Fairway Jockey measures the length of a club based upon the USGA recommended 60* lie angle.

A Pre-built Club is a club ordered directly through the OEM/Manufacturer and directly drop-shipped to the customer.

If the club(s) are un-hit and are in original delivered condition, you may exchange or receive store credit for your pre-built club(s). Our operations team will inspect the clubs once they have been returned to Fairway Jockey. You will have 14 days from point of delivery to issue a return/exchange.

Click here to start the process of your return. Or contact us at (480)-297-0952

We would ask you to send a picture of the incorrect product. After its verified we create a warranty order followed by a return shipping label. Start first steps by clicking here.

Order modifications on prebuilt club orders must me made within (2) business days (M-F) of placing the order, no exceptions.

A non-club order are products outside golf club equipment. i.e. golf balls, range finders, apparel, etc.

Refunds can be issued in full to your original payment method or as store credit. No re-stocking fee will be applied.

However, for a full refund ensure that the items are returned in their original condition. While we understand you want to take them out of the packaging to review your purchase, please take care to keep all clothing tags and packaging intact. The garment or shoe must be unworn, unwashed, with the tag still on to be eligible for a return.

We cover return shipping labels for U.S. orders. International orders are responsible for return shipping fees. Refunds can be issued in full to your original payment or as store credit.

We would ask you to send a picture of the incorrect product. After its verified we create a warranty order followed by a return shipping label. Start first steps by clicking here.

All warranties on custom built orders (heads, shafts, grips and adapters) are based on the manufacturer/OEM warranty. This is stating that if the manufacturer/OEM vendor will warranty/replace the product/component based on a reported incident (provided we have images or proof to submit), we will replace that particular component of the custom build for that original order. Please see the manufacturer/OEM official website to determine the length of the warranty period of any ordered component.

Warranties for pre-built clubs are based on the manufacturer/OEM warranty. The warranty process for all pre-built clubs should be handled by you, directly with the manufacturer/OEM.

Warranties for non-club orders are based on the manufacturer/OEM warranty. The warranty process for all non-club related orders should be handled by you, directly with the manufacturer/OEM.

To start a warranty claim with any custom club order, login to your account and click here to get started.

Custom Club Orders - You will be sent warranty label from our customer service team upon warranty approval.

Pre-Built Clubs/Non-related club orders are subject to the warranty approval process you've worked out directly with the OEM/Manufacturer.

It is highly advised you maintain all sales receipts purchased from Fairway Jockey.

View our current turnaround times here.

Fulfillment is described as the length of time it takes to prepare your order for shipping carrier pickup.

Fulfillment is the time it takes our company to prepare your order for shipping. Shipping time is described as the length of time from our shipping docks to your requested shipping address.

Product sourcing is the process and length of time of procuring your order's golf components directly from the OEM/Manufacturer. We do not stock golf club components in our build shop.

We ship Fedex for all custom club orders. Non-related club orders may ship USPS or Fedex depending on weight and size.

Free shipping over $99 applies to standard Ground Shipping and is limited to U.S orders only. The following is excluded from Free Shipping:

• International orders
• Shafts requiring round trip shipping (also referred to as the RetroFit Program)
• Srixon Q-Star Ultispeed Golf Balls as part of the InsideGOLF member promotion

All pre-built clubs are excluded from discount code promotional offers. Due to supplier agreements, certain club & shaft builds may be ineligible from promotional discount code offers found through Fairway Jockey and/or it's partners. This includes new customer offers and promo codes advertised through Fairway Jockey marketing channels.

Custom club and/or shafts are ineligible from discount when build selections do not meet requirements outlined by our supplier agreements.

• In 14-23 days, once all the components are in stock to rebuild your irons, you’ll receive an email with a shipping label to send your clubs into us.
• You are responsible for packing the clubs in an appropriate box
• Once we receive your clubs they will move through the production line in 4-6 days
• Upon completion, we’ll email you a tracking number
• We cannot build retro orders with shipping addresses outside the United States

No, shafts built in the RetroFit program are not eligible for free shipping over $99 USD.

On eligible orders, expedited build can be added to your order for an additional fee. If all components in your cart are in stock, the Expedited Build option will appear at the bottom of the cart drawer.

Expedited Build reduces the production time of your order to 6 business days or less. Business days are Monday-Friday excluding holidays.

Expedited build applies to club build time and does not affect non-club items on your order. In most cases, non-club items will ship separately from your clubs.

In the event Expedited Build cannot be fulfilled, you will be notified and refunded for the expedited service.

Fairway Jockey reserves the right to cancel, modify, terminate, or suspend this offering at any time.

This service does not include or affect shipping speed or carrier method. Shipping time is in addition to the build time.

Availability of Expedited Build is subject to inventory and may not be available for all products or orders. Club categories eligible for expedited build include:

• Woods (Drivers, Fairway Woods, & Hybrids)
• Utility Irons
• Wedges
• Putters
• Wood Shafts (Drivers, Fairway Woods, & Hybrids)

Expedited build is not currently available for non-clubs. In most cases, non-club items will ship separately from your clubs.

We will be happy to fix this and issue points for any purchases within the last 365 days. Please login into My Account and fill out a support request form. Click here.

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

Learn more about ways to earn here.

We make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab in your account to view all of our exciting reward options.

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab in your account to view all of our great
reward options and click the 'Redeem' button to redeem your reward.

Your up-to-date points balance is always displayed in the top of this popup or in My Account.

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.

You should receive points in your account instantly once you complete a promotion or once your authorization for a purchase clears.

Nope! Your points will never expire.

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to
buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought
the item in the first place.

Please login into My Account and fill out a support request form. Click here.

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.