FAQs

RetroFit Program

Iron/Wedge/Putter Reshafting

How does the RetroFit Program Work?
  • In 14-23 days, once all the components are in stock to rebuild your irons, you’ll receive an email with a shipping label to send your clubs into us.
  • You are responsible for packing the clubs in an appropriate box
  • Once we receive your clubs they will move through the production line in 4-6 days
  • Upon completion, we’ll email you a tracking number
  • We cannot build retro orders with shipping addresses outside the United States
Is RetroFit eligible for free shipping?

No, shafts built in the RetroFit program are not eligible for free shipping over $99 USD.

Expedited Club Builds

How do I add expedited build to an order?

On eligible orders, expedited build can be added to your order for an additional fee. If all components in your cart are in stock, the Expedited Build option will appear at the bottom of the cart drawer.

How does expedited build work?

Expedited Build reduces the production time of your order to 6 business days or less. Business days are Monday-Friday excluding holidays.

Expedited build applies to club build time and does not affect non-club items on your order. In most cases, non-club items will ship separately from your clubs.

In the event Expedited Build cannot be fulfilled, you will be notified and refunded for the expedited service.

Fairway Jockey reserves the right to cancel, modify, terminate, or suspend this offering at any time.

Does expedited build decrease shipping time?

This service does not include or affect shipping speed or carrier method. Shipping time is in addition to the build time.

What products are eligible?

Availability of Expedited Build is subject to inventory and may not be available for all products or orders. Club categories eligible for expedited build include:

  • Woods (Drivers, Fairway Woods, & Hybrids)
  • Utility Irons
  • Wedges
  • Putters
  • Wood Shafts (Drivers, Fairway Woods, & Hybrids)

Expedited build is not currently available for non-clubs. In most cases, non-club items will ship separately from your clubs.

Jockey Club Rewards

HOW DO I PARTICIPATE?

Joining is easy! Making any purchase on Fairway Jockey will automatically enroll you in our rewards program. Alternatively, just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

HOW CAN I EARN POINTS?

Learn more about ways to earn here.

WHAT CAN I REDEEM MY POINTS FOR?

Rewards can be redeemed for discounts to be used at Fairwayjockey.com.

HOW DO I REDEEM MY POINTS?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Rewards' tab in your account to view all of our great reward options and click the 'Redeem' button to redeem your reward.

Alternatively, if your account has enough points to qualify for a reward you will see an option to redeem points for a discount directly at checkout.

HOW DO I CHECK MY POINTS BALANCE?

Your up-to-date points balance is always displayed in the top of our site header when you are logged in. Or visit the rewards home when logged in.

DOES IT COST ANYTHING TO BEGIN EARNING POINTS?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.

HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?

You should receive points in your account instantly once you complete a promotion or once your authorization for a purchase clears.

DO MY POINTS EXPIRE?

Nope! Your points will never expire.

WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY POINTS?

Please login into My Account and fill out a support request form. Click here.

I'M VERY CLOSE TO EARNING A REWARD. CAN I BUY EXTRA POINTS TO GET THERE?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

Can rewards discounts be combined with other discounts?

Rewards discounts do not combine with other order discounts but may be used with product level or shipping level discounts.

Do I get points for purchases paid with gift card or other discounts?

You will earn 1 point for every dollar you spend. If an order is discounted via a gift card or discount code, you will only earn points for the money you spend, not the value of the order before discounts were applied.

You will receive points for your gift card purchase, but will only receive points for the additional money spent when using the gift card.

For example, If you purchase a $100 gift card and later use it on a $150 purchase, you will earn 100 points for the original gift card purchase and 50 points for your second purchase ($150 - $100 gift card = 50 points)