FAQ & POLICIES
Order cancellation & modification
We are a Built-to-Order business. Please read the following below as you will be accepting these terms after final payment is received.
1. A 3% cancellation fee will be applied to order cancellations made after the following business day of placing the order.
2. A 10% re-stocking fee will be issued for cancellation requests that occur 3-5 business days after placing the order.
3. There will be no cancellation requests accepted after 5 business days.
4. All orders delivered in full are final, unless deemed different from the original order.
5. Order modifications on custom equipment must me made within (2) business days (M-F) of placing the order, no exceptions.
To cancel or modify your order, click here.
Returns & exchanges
Due to the nature of custom work, we do not accept returns for golf club related order. We will honor a return and exchange on orders that are delivered and deemed to be different from what was originally ordered.
Non-related club orders - Customers are responsible for the shipping cost on all returned items. Returned items must be in like-new condition, and a 15% restocking fee will apply. Please allow up to two weeks for delivery of defective warranty replacement items. Refunds will not be issued on defective items.
Fulfillment & Shipping policy
Status from Build Shop: As of 8/10/2020
The fulfillment time varies with each type of product:
Custom shafts – 8-10 business days
Single custom club(s) – 8-10 business days
Custom clubs (iron sets) – 13-15 business days
Golf Balls – 2-3 business days
Training Aids – 5-7 business days
Stock Clubs – 2-4 weeks, Ping is 5-6 weeks
Our team aims to hit these target fulfillment times - In the event that there is a backordered component or a delay, we will deliver prompt communication.
During fulfillment, the Pending Status of your order will see multiple stages of our built-to-order production flow.
Understanding Fulfillment Stages for custom club ordering
1. Order Processing: Within 24 hours
2. Component Sourcing: 2-5 business days
3. Build & Set: 3-6 business days
4. QA & Inspection: 1-2 business day
5. Ready to Ship: 1 business day
Once fulfillment is completed then your order will ship. We know you're excited to receive your order and our build shop is always working as efficiently as possible to make that happen.
FedEx Ground - May take up to 5 business days.
FedEx 2-Day Air - End of day 2nd business day.
FedEx Priority Overnight - Next day by Noon.
We ship to most countries. We offer a FedEx International Priority service that will have your package to you in 1-3 business days. Pricing for FedEx International Priority is very competitive and will be shown in the shopping cart. Customers will be responsible for any import duties, taxes, or fees.
Unfortunately, we do not offer an expedite build service on our custom orders. However, we can expedite the shipping options if you choose to pay for it.
Yes, we will send you an automated tracking email once your custom order ships out. The tracking number will also be uploaded to your My Account information as well.
Discounts & PROMO CODE EXCLUSIONS
Limit one coupon per customer. Must be used in one transaction. Minimum qualifying purchase/eligible item subject to Exclusions. Redemption also subject to Exclusions. Exclusions: taxes, prior purchases, gift cards, extended warranties, licenses, excluded items (see specifics below). Cannot be combined with any other offers, such as sale items and already marked discounts. No reproductions or rain checks accepted. Excluded items included select items from the following brands based on each brand’s discount restrictions:
Aerotech, Callaway, Cleveland, Cobra, Graffaloy, Mizuno Golf, PING, Project X, Rifle, TaylorMade, True Temper, Titleist
Need a quote
Some manufacturers restrict their pricing from being published online. Please send over your equipment request/custom specs to Info@FairwayJockey.com and we will prepare a quote for you.
Yes, please send over your equipment request/custom specs to Info@FairwayJockey.com and we will prepare a quote for you.
No worries, we can most likely accommodate your request. If the shaft is a different weight variation than the one you want, please select the same shaft in an alternative weight. In the comments section on the check out screen, please add a note for the substitution. If the shaft you want isn't on the menu at all, please send an email to Info@FairwayJockey.com for a custom quote.
Club Building Questions
Yes! We offer PURE service for an additional $30 per shaft.
Most custom orders are built at our facility by qualified tour level club builders. If a stock shaft or OEM stock club offering is selected, it will be built by the equipment manufacturer. It will then be shipped to our build shop to be quality inspected followed by the final shipment to the customer.
Yes, we can build to all of the fitting result specifications that you have received. You can place your order and email any separate fitting attachments to Info@FairwayJockey.com. Please reference your name and order number when sending attachments.
Club warranty on custom built orders is one year under normal usage.
Yes we can. The drop down menus on the iron sets and individual wedge shafts will walk you through the pricing to have your clubs reshafted. We can also reshaft woods and hybrids - You would select "Reshaft My Club" under the adaptor sleeve menu. Once the order is complete, you will ship your equipment to: Fairway Jockey, Attn: "Order Number", 7327 E Tierra Buena Ln, Scottsdale, AZ 85260