Frequently Asked Questions
HOW DO I GET PAID?
Once approved by 2nd Swing, you will receive a credit towards future Fairway Jockey purchases via an eCode.
Please wait to make your intended purchase until we have processed and delivered your ecode. We cannot retroactively issue credit to a past order.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE COMPLETED?
2nd Swing kindly requests 5-7 business days from the arrival of the package to fully process and evaluate your trade-in. You will receive a fully detailed summary via email with all items received once the order has been fully processed.
FOR AN UPDATE ON TRADE STATUS, WHAT IS THE PHONE NUMBER TO CALL CUSTOMER SERVICE?
The 2nd Swing customer service team can be reached by phone at 612-216-5205.
WHAT IS THE BEST EMAIL TO CONTACT FOR AN UPDATE ON YOUR TRADE-IN?
The 2nd Swing customer service team can be reached by email at firstname.lastname@example.org.
HOW MUCH DO SHIPPING LABELS COST?
You will be charged $9.99 by 2nd Swing for each shipping label requested for your return.
HOW DOES SHIPPING WORK?
During checkout, you can select to use pre-paid FedEx shipping labels for $9.99. These are flat-rate labels that cover any size box, and the cost is deducted from the end total of the order. The $9.99 fee covers the shipping of the box. However, it does not cover the box itself or the packaging materials needed.
WHERE CAN I FIND A BOX?
You can utilize the same box from your Fairway Jockey purchase if the clubs will fit. Otherwise, any box you can find that fits the clubs will do. If all else fails, you can purchase a box through FedEx when shipping out the order.
HOW MANY CLUBS CAN I TRADE-IN AT ONE TIME?
There is no limit to the number of clubs you can trade-in. You can continue to add them to the shopping cart until finished.
WHAT IF I HAVE QUESTIONS ABOUT THE RECEIVED VALUE OF MY TRADE?
The full summary email will be sent out at the completion of the order. If you have any questions or issues with the completed order, please give 2nd Swing a call at 612-216-5205 and they will answer any questions you may have.
WHAT IS YOUR CONDITION SCALE?
2nd Swing has three distinct condition categories set up through the trade-in program. A club in the New category has never been hit. The Average category covers the majority of used clubs that have light-to-normal wear and tear. Below Average would depict advanced wear on the club(s), including but not limited to visible paint chips, scratching to the face, or sky marks.
DOES IT MATTER IF I AM TRADING IN A DRIVER AND PURCHASING AN IRON SET?
You can select any clubs to trade in regardless of the items you are purchasing.
WHAT IF I HAVE AN ITEM TO TRADE IN THAT IS NOT LISTED?
If you are looking to trade in an item that is not listed, you can send the 2nd Swing team an email with photos of the item to determine if pricing can be provided.
WHAT IF I AM TRADING IN A COMBO SET?
Combo sets will be quoted on a manual basis. To be considered for a return, the combo set must have matching shafts. Please give the 2nd Swing team a call at 612-208-1455 for a combo set quote.