Refund policy


RETURNS, CANCELLATIONS, AND EXCHANGES


Custom Clubs & Shafts

Returns/Refund Policy

Due to the custom nature of our products, we do not accept returns or exchanges on custom club/shaft orders once they have been finalized. A custom built club/shaft is defined as any club or shaft in which you have selected a shaft, grip, and/or build specs for the club/shaft.

If there is a defect in the product or an error on our part, please contact our customer service within (7) days of receiving your order for assistance at +1 (480) 297-0952 or support@fairwayjockey.com.

Refunds will only be issued if there is a defect in the product or an error on our part that cannot be resolved through replacement or store credit.

Should we accept your return, please allow 10 days for us to process. Refunds will be issued within 30 days of approval, and you will receive a notification via email. We refund the merchandise total but not shipping costs, and refunds are issued in the original payment method or store credit

 

Cancellation Policy

Custom club and shaft orders may be canceled within (1) business day (Monday-Friday) of placing the order. Refunds will be issued back to the original form of payment, or in the form of Store Credit. We are unable to issue refunds to an alternative form of payment from what was originally used.

All other requests to cancel will be reviewed by FJ management and if approved, a refund will be issued in Store Credit or a refund to the original form of payment minus a 20% processing fee.
Once the order enters production, we unfortunately are unable to cancel the order.

If you wish to make any modifications to your existing order, these requests must be received within (3) business days (Monday-Friday) of placing the order. No exceptions. For expedited orders, no modification requests can be made after your order is placed.

 

Pre-Built Clubs

Returns/Refund Policy

If the club(s) are un-hit and are in original delivered condition, you may exchange or receive store credit for your pre-built club(s). Our operations team will inspect the clubs once they have been returned to Fairway Jockey. You will have 14 days from point of delivery to issue a return/exchange. Please note, international orders outside the U.S. will be responsible for return shipping costs.

If there is a defect in the product or an error on our part, please contact our customer service within (7) days of receiving your order for assistance at +1 (480) 297-0952 or support@fairwayjockey.com.

For incorrect products, we would ask you to send a picture of the incorrect product. After it's verified, we create a warranty order followed by a return shipping label.

 

Cancellation Policy

Pre-built club orders can be canceled within (1) business day (Monday-Friday) of placing the order. Refunds will be issued back to the original form of payment, or in the form of Store Credit.

If the order has yet to be shipped, Cancellations after the 1 business day period will be issued as Store Credit or a refund to the original form of payment minus a 20% processing fee. Any exceptions for cancellation must be approved by FJ management.

Order modifications on pre-built clubs must me made within (1) business day (M-F) of placing the order, no exceptions.

 

Non-Club Orders

Return/Refund Policy

  • All return requests must be initiated within 14 days of delivery.
  • To start a return, please contact us by phone 480-297-0952 or email info@fairwayjockey.com.
  • We do not offer direct exchanges. If you would like a different item, we can help you return your original purchase for a refund and you may place a new order.
  • Original shipping charges are non-refundable unless approved by management.
  • International orders shipped outside of the United States are responsible for all return shipping costs.
  • We do not accept returns on Gift cards.

Custom or Personalized Apparel & Footwear 

Custom items such as those embroidered or personalized cannot be returned. All other apparel and footwear items may receive: 

  • 100% refund to store credit, or
  • 100% refund to the original payment method

Items must be:

  • In original condition
  • Unused
  • Unwashed
  • Tags still attached

We cannot issue refunds for items that are clearly worn, stained, or missing tags. These items will be returned back to you.

Custom/Personalized Bags, Electronics, Training Aids & Non-Apparel Items

Custom items such as those embroidered or personalized cannot be returned. All other bags, electronics, training aids, and all other non-apparel items may receive:

  • 100% refund to store credit, or
  • Refund to original payment method minus a 20% processing fee 

 

Cancellation Policy

Non-Club orders can be canceled within (1) business day (Monday-Friday) of placing the order. However, we cannot cancel your order if it has already been shipped. In this case, you will need to wait for your items to arrive and request a return. See non-club order return/refund policy for refund methods.

We cannot guarantee any modifications for non-club orders. Please reach out to our customer service team for modification requests.