Refund policy
Custom Clubs & Shafts
Due to the custom nature of our products, we do not accept returns on custom club/shaft orders once they have been finalized. A custom built club/shaft is defined as any club or shaft in which you have selected a shaft, grip, and/or build specs for the club/shaft.
If there is a defect in the product or an error on our part, please contact our customer service within (7) days of receiving your order for assistance at +1 (480) 297-0952 or support@fairwayjockey.com.
Refunds will only be issued if there is a defect in the product or an error on our part that cannot be resolved through replacement or store credit.
Pre-Built Clubs
If the club(s) are un-hit and are in original delivered condition, you may exchange or receive store credit for your pre-built club(s). Our operations team will inspect the clubs once they have been returned to Fairway Jockey. You will have 14 days from point of delivery to issue a return/exchange.
If there is a defect in the product or an error on our part, please contact our customer service within (7) days of receiving your order for assistance at +1 (480) 297-0952 or support@fairwayjockey.com.
For incorrect products, we would ask you to send a picture of the incorrect product. After it's verified, we create a warranty order followed by a return shipping label.
Non-Club Orders
Non club items can be returned/exchanged within 14 days of receipt for store credit. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee. A return label will be provided to the customer. Items must be new, unused, and have original tags attached.
Refunds to the original payment method are issued only in case of a product defect or an error on our part that cannot be resolved through replacement or store credit.
**Exclusions apply to custom items, such as products that you embroider, or personalize with a name, phrase, etc. Customized items cannot be returned.
CANCELLTIONS
Custom Clubs & Shafts
Custom club orders can be canceled within (1) business day (Monday-Friday) of placing the order. A 20% processing fee will be applied to cover administrative costs. Alternatively, we can provide store credit for the full amount which can be used for future purchases. After the initial 1-day period, customers have (3) business days (Monday-Friday) to make adjustments to their order before it is finalized.
Cancellation within the 3-day period:
If you choose to cancel your order within the 3-day period, you will receive store credit. No refund will be issued to the original payment method. Store credit can be used for future purchases on our website.
Pre-Built Clubs
Pre-built club orders can be canceled within (1) business day (Monday-Friday) of placing the order. A 20% processing fee will be applied to cover administrative costs. Alternatively, we can provide store credit for the full amount which can be used for future purchases. After the initial 1-day period, customers have (3) business days (Monday-Friday) to make adjustments to their order before it is finalized.
Cancellation within the 3-day period:
If you choose to cancel your order within the 3-day period, you will receive store credit. No refund will be issued to the original payment method. Store credit can be used for future purchases on our website.
Non-Club Orders - Apparel & Footwear
Should you need to make a return or exchange, please follow the guidelines below:
Initiate your return or exchange within 14 days of receiving your order by contacting us via phone at 480-297-0952 or email at info@fairwayjockey.com. We'll be happy to assist you and provide you with a return shipping label to send the product back to us. International orders outside of the U.S. will be responsible for return shipping costs. Refunds can be issued in full to your original payment method or as store credit.
Please note that we do not offer direct exchanges. If you wish to exchange an item, kindly return it for a refund and place a new order.
For a full refund, please ensure that the items are returned in their original condition. While we understand you may want to remove them from the packaging to review your purchase, please take care to keep all clothing tags and packaging intact. The garment or shoes must be unworn, unwashed, and still have the tag attached to be eligible for a return. If we receive garments or shoes that are clearly worn, stained, or missing tags, we will decline your return and ship the items back to you. We do not issue refunds for the cost of shipping unless approved by FJ management.
Please be aware that custom items, such as products that have been embroidered or personalized with a name or phrase, are exempt from our standard return policy. Unfortunately, customized items cannot be returned.
Non-Club Orders - All Other Items (e.g. Bags, Training Aids, Accessories)
Non-club items can be returned or exchanged within 14 days of receipt for store credit. Alternatively, you may receive a refund to your original payment method, minus a 20% processing fee. A return label will be provided. Items must be new, unused, and have the original tags attached. All international customers are responsible for their own return labels.
Refunds to the original payment method are only issued in cases of product defects or errors on our part that cannot be resolved through replacement or store credit. All gift card sales are final and non-refundable.
*Exclusions apply to gift cards and custom items. Gift cards and custom items (such as those embroidered or personalized with a name, phrase, etc.) cannot be returned.
